Night-Shift Member Experience Specialist

Planet Fitness - PF Baseline Fitness; Prairieville (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Member Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Prairieville, LA is seeking a Customer Service Representative to greet members and drive new member sales while delivering a superior front desk experience. You will answer phones, provide information, schedule tours, and assist with sign-ups, cancellations, and account updates, helping keep the club welcoming and well-organized.

Ideal candidates show honesty, strong communication, and problem solving, and enjoy teamwork and a fast-paced environment in a

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering calls, taking information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.
• Facilitate member services issues and questions and forward to Club Manager/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Honesty

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Prairieville, LA is seeking a Customer Service Representative to greet members and drive new member sales while delivering a superior front desk experience. You will answer phones, provide information, schedule tours, and assist with sign-ups, cancellations, and account updates, helping keep the club welcoming and well-organized.

Ideal candidates show honesty, strong communication, and problem solving, and enjoy teamwork and a fast-paced environment in a