Member Experience Specialist - Front Desk & Sales

pfcareers; Thibodaux (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental insurance

Vision insurance

Advancement opportunities

Employee appreciation

Job summary

Planet Fitness - PF Baseline Fitness in Thibodaux, LA is seeking a Customer Service Representative to help build a positive member experience and drive new member sales. You will greet members, answer questions, and guide tours to showcase club features.

The role includes front desk tasks, member sign-ups, cancellations, and account updates, while maintaining a clean club environment and escalating issues to the Club Manager when needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls and assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, amenity usage, and updating member accounts.
• Facilitate member services issues and forward to Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Computer literacy

Communication

Job description

Planet Fitness - PF Baseline Fitness in Thibodaux, LA is seeking a Customer Service Representative to help build a positive member experience and drive new member sales. You will greet members, answer questions, and guide tours to showcase club features.

The role includes front desk tasks, member sign-ups, cancellations, and account updates, while maintaining a clean club environment and escalating issues to the Club Manager when needed.