Night Front Desk & Member Experience Specialist

Planet Fitness; Glendale (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Planet Fitness in Glendale, CO is seeking a front desk associate for night shifts. You will greet potential members, sign up new members, check people in, and lead tours to showcase membership options.

As the face of the club, you’ll handle information calls, resolve simple member issues, and help maintain a clean, welcoming gym environment. Strong customer service and basic computer skills are essential assets for success.

Qualifications

• Strong customer service skills are required.
• Basic computer proficiency is required.
• Active listening and problem solving skills are required.
• Diplomacy in all interactions is expected.

Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Skills

Customer service

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Glendale, CO is seeking a front desk associate for night shifts. You will greet potential members, sign up new members, check people in, and lead tours to showcase membership options.

As the face of the club, you’ll handle information calls, resolve simple member issues, and help maintain a clean, welcoming gym environment. Strong customer service and basic computer skills are essential assets for success.