Night Front Desk & Member Experience Specialist

Baseline Fitness; Central (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

HSA

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to greet potential members and provide a superior member experience at the front desk. You will handle inquiries, tours, sign-ups, and basic account updates to support a smooth gym experience.

As part of a team, you will answer phones politely, assist with check-ins and cancellations, and help maintain a clean, welcoming club environment while upholding high service standards.

Qualifications

• Honesty and reliability are required.
• Customer service skills are essential.
• Basic computer skills are needed for front desk duties.

Responsibilities

• Greet and meet potential members to create a positive experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist sign-ups and cancellations.
• Support member check-ins and update account information.
• Maintain a neat, welcoming club environment and address member questions.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness is seeking a Customer Service Representative to greet potential members and provide a superior member experience at the front desk. You will handle inquiries, tours, sign-ups, and basic account updates to support a smooth gym experience.

As part of a team, you will answer phones politely, assist with check-ins and cancellations, and help maintain a clean, welcoming club environment while upholding high service standards.