Member Experience & Front Desk Specialist

Baseline Fitness; Denver (CO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Free Membership for self and oneFamily

Job summary

Planet Fitness in Denver is seeking a Customer Service Representative to greet potential members, manage front desk tasks, and support member sign-ups and inquiries. You will contribute to a positive guest experience while assisting with tours and information requests.

The role emphasizes strong communication, a friendly demeanor, and dependable teamwork. It includes ensuring cleanliness and a welcoming environment for members throughout shifts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phones.
• Assist in member check-ins, sign-ups, cancellations, and updating member information.
• Facilitate member services issues and escalate as needed.
• Maintain club neatness and cleanliness.

Skills

Customer service

Communication

Computer basics

Job description

Planet Fitness in Denver is seeking a Customer Service Representative to greet potential members, manage front desk tasks, and support member sign-ups and inquiries. You will contribute to a positive guest experience while assisting with tours and information requests.

The role emphasizes strong communication, a friendly demeanor, and dependable teamwork. It includes ensuring cleanliness and a welcoming environment for members throughout shifts.