Night Membership Concierge — Front Desk & Sales

Planet Fitness; Lakewood (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness in Lakewood, CO is seeking a front desk associate for the Night Shift. You will greet potential members, sign up new members, check in members, and guide tours to help grow the gym’s membership.

This role requires friendly communication, strong customer service, and basic computer skills to handle signups and account changes. You will collaborate with the Club Manager to resolve member questions and maintain a clean, welcoming club environment.

Qualifications

• Experience delivering excellent customer service.
• Proficient with basic computer tasks.
• Strong communication and listening skills.
• Ability to handle member inquiries and issues.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, signups, tours, and member account changes.
• Facilitate member services issues and escalate to managers as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Basic computer skills

Job description

Planet Fitness in Lakewood, CO is seeking a front desk associate for the Night Shift. You will greet potential members, sign up new members, check in members, and guide tours to help grow the gym’s membership.

This role requires friendly communication, strong customer service, and basic computer skills to handle signups and account changes. You will collaborate with the Club Manager to resolve member questions and maintain a clean, welcoming club environment.