Night Front Desk & Member Experience Specialist

Planet Fitness; Lakeside (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness in Lakeside, Colorado, is seeking a Customer Service Representative to provide a superior member experience by greeting guests, handling front desk tasks, and guiding new member sign-ups and tours.

You will answer inquiries by phone, coordinate tours, assist with sign-ups and account updates, and forward complex issues to the Club Manager. A friendly, professional demeanor is essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Excellent communication and listening abilities.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, info calls, tours, sign-ups, cancellations, and account updates.
• Facilitate member services issues and forward to the Club Manager or supervisor as needed.
• Maintain a neat, clean club environment with professional conduct.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness in Lakeside, Colorado, is seeking a Customer Service Representative to provide a superior member experience by greeting guests, handling front desk tasks, and guiding new member sign-ups and tours.

You will answer inquiries by phone, coordinate tours, assist with sign-ups and account updates, and forward complex issues to the Club Manager. A friendly, professional demeanor is essential.