Night Front Desk & Guest Services Specialist

Miami University Alumni Association; Maine; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Benefit eligible

Job summary

Miami University Alumni Association is seeking a Customer Services Assistant to support Marcum Center operations. This full-time, hourly role carries a third shift (10:45 p.m.–7:00 a.m.) at the Marcum Hotel & Conference Center, with 32 scheduled hours per week and benefit eligibility.

You will handle guest inquiries, transactions, and basic clerical tasks while maintaining hotel records and assisting with stock and reservations.

Qualifications

• Six months of coursework or training beyond high school in Business Administration.
• One year of retail or hospitality experience.
• Equivalent combination of education and expertise.

Responsibilities

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers’ orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Skills

Retail operations

Office software

Customer service

Bookkeeping procedures

Education

Business Administration coursework

Job description

Miami University Alumni Association is seeking a Customer Services Assistant to support Marcum Center operations. This full-time, hourly role carries a third shift (10:45 p.m.–7:00 a.m.) at the Marcum Hotel & Conference Center, with 32 scheduled hours per week and benefit eligibility.

You will handle guest inquiries, transactions, and basic clerical tasks while maintaining hotel records and assisting with stock and reservations.