Customer Services Assistant

Miami University Alumni Association; Maine; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Benefit eligible

Job summary

Miami University Alumni Association is seeking a Customer Services Assistant to support Marcum Center operations. This full-time, hourly role carries a third shift (10:45 p.m.–7:00 a.m.) at the Marcum Hotel & Conference Center, with 32 scheduled hours per week and benefit eligibility.

You will handle guest inquiries, transactions, and basic clerical tasks while maintaining hotel records and assisting with stock and reservations.

Qualifications

• Six months of coursework or training beyond high school in Business Administration.
• One year of retail or hospitality experience.
• Equivalent combination of education and expertise.

Responsibilities

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers’ orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Skills

Retail operations

Office software

Customer service

Bookkeeping procedures

Education

Business Administration coursework

Job description

Job Title

Customer Services Assistant

Department

Marcum Center

Worker Type

Regular

Pay Type

Hourly

Hourly Rate

16.9

Work Shift

Third Shift (United States of America)

Scheduled Weekly Hours

32

Benefit Eligible

Yes

Post-Offer, Pre-Employment Physical Required?

No

Job Description Summary

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit

Job Description

Essential Duties

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers’ orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Minimum Qualifications

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise

Required Knowledge, Skills, and Abilities

• Knowledge of retail or hospitality operations
• Knowledge of computer and office applications
• Customer service skills
• Knowledge of bookkeeping procedures

Additional Position Information (if applicable)

This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center.
The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts for this position include hours from 10:45 p.m.-7:00 a.m. 3 days per week and 2:45 p.m. – 11:00 p.m. one day per week based on business needs. Shifts include weekends and holidays.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.