Night Front Desk Agent - Guest Services & Security

KW Property Management & Consulting; Miami, Northern (FL, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

KW Property Management & Consulting in Miami, FL is seeking a Front Desk/Concierge team member for the overnight shift (Sat–Sun, 11:00 PM–7:30 AM). You will welcome residents and guests and provide information to ensure a meaningful visit.

You will monitor entrances, maintain key control, handle packages, answer calls with professional etiquette, and assist with daily operations and reporting. High school diploma or GED required; hospitality experience preferred.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.
• Previous work experience in hospitality industry highly preferred.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Skills

Interpersonal skills

Communication

Organization

MS Office

Education

High School diploma or GED

Some college preferred

Tools

MS Office

Job description

KW Property Management & Consulting in Miami, FL is seeking a Front Desk/Concierge team member for the overnight shift (Sat–Sun, 11:00 PM–7:30 AM). You will welcome residents and guests and provide information to ensure a meaningful visit.

You will monitor entrances, maintain key control, handle packages, answer calls with professional etiquette, and assist with daily operations and reporting. High school diploma or GED required; hospitality experience preferred.