Customer Services Assistant

Miami University; Oxford (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Miami University in Oxford, Ohio, invites applications for a Customer Services Assistant at the Marcum Hotel & Conference Center. This full-time, hourly role supports hotel operations, answers phones, handles reservations, checks guests in and out, and processes payments while providing friendly, campus-wide service. Shifts are 10:45 p.m.–7:00 a.m.

three days per week and 2:45 p.m.–11:00 p.m. one day per week, including weekends and holidays.

Qualifications

• Requires six months of coursework or training beyond high school in Business Administration.
• One year of retail or hospitality experience, or an equivalent combination of education and expertise.
• Knowledge of retail or hospitality operations.
• Knowledge of computer and office applications.
• Customer service skills.
• Knowledge of bookkeeping procedures.

Responsibilities

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions.
• Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information.
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Skills

Customer service

Retail operations

Cash handling

Clerical tasks

Education

Business Administration coursework

Tools

Office applications

Bookkeeping procedures

Job description

Job Title

Customer Services Assistant

Position Details

Department: Marcum Center
Worker Type: Regular
Pay Type: Hourly
Hourly Rate: 16.9
Work Shift: Third Shift (United States of America)
Scheduled Weekly Hours: 32
Benefit Eligible: Yes
Post-Offer, Pre-Employment Physical Required? No

Job Description Summary

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit.

Essential Duties

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions.
• Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information.
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Minimum Qualifications

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise. Required Knowledge, Skills, and Abilities: Knowledge of retail or hospitality operations; Knowledge of computer and office applications; Customer service skills; Knowledge of bookkeeping procedures.

Position Information

This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center. The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Shifts

Shifts for this position include hours from 10:45 p.m.-7:00 a.m. 3 days per week and 2:45 p.m. – 11:00 p.m. one day per week based on business needs. Shifts include weekends and holidays.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [e-mail] or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.

Additional Campus Information

Miami University is a major public university with a small college feel. Creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester and Luxembourg, our faculty, staff, and student employees are the fuel that drives Miami! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the Miami experience. Miami’s main campus is located in Oxford, Ohio, 35 miles north of Cincinnati. A true college town, Oxford features a wide variety of shops and restaurants within walking distance of the main campus. Our regional campuses are located in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio. For faculty and staff, Miami offers a great work environment and competitive benefits. We invite you to experience Miami and see how you can support the University’s Mission.