Night Front Desk & Guest Services Specialist

Miami University; Oxford (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Miami University in Oxford, Ohio, invites applications for a Customer Services Assistant at the Marcum Hotel & Conference Center. This full-time, hourly role supports hotel operations, answers phones, handles reservations, checks guests in and out, and processes payments while providing friendly, campus-wide service. Shifts are 10:45 p.m.–7:00 a.m.

three days per week and 2:45 p.m.–11:00 p.m. one day per week, including weekends and holidays.

Qualifications

• Requires six months of coursework or training beyond high school in Business Administration.
• One year of retail or hospitality experience, or an equivalent combination of education and expertise.
• Knowledge of retail or hospitality operations.
• Knowledge of computer and office applications.
• Customer service skills.
• Knowledge of bookkeeping procedures.

Responsibilities

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions.
• Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers' orders.
• Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
• Maintain files and records; pulls and refiles records as needed; adds any new information.
• May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Skills

Customer service

Retail operations

Cash handling

Clerical tasks

Education

Business Administration coursework

Tools

Office applications

Bookkeeping procedures

Job description

Miami University in Oxford, Ohio, invites applications for a Customer Services Assistant at the Marcum Hotel & Conference Center. This full-time, hourly role supports hotel operations, answers phones, handles reservations, checks guests in and out, and processes payments while providing friendly, campus-wide service. Shifts are 10:45 p.m.–7:00 a.m.

three days per week and 2:45 p.m.–11:00 p.m. one day per week, including weekends and holidays.