Night Front Desk & Guest Experience Specialist

Hampton-Inn-Easton,-P; Nazareth (Northampton County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, handle reservations, and communicate hotel services.

This on-site, full-time role requires cash handling, attention to detail, and knowledge of local attractions. Previous hospitality experience is preferred; a high school diploma is required. Competitive benefits and opportunities for growth available.

Qualifications

• High School diploma/GED required.
• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house.
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Documents any new commercial customer checking in so that a new account can possibly be opened.
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock.
• Ensures rollaway beds and cribs are where they are shown on computer.
• Responds promptly to any guest inquiries or complaints.
• Offer alternate solution if guest demand cannot be met.
• Covers other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk; clean and organized.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned

Skills

Customer service

Cash handling

Attention to detail

Education

High School diploma/GED

Job description

Kana Hotel Group is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/check-outs, handle reservations, and communicate hotel services.

This on-site, full-time role requires cash handling, attention to detail, and knowledge of local attractions. Previous hospitality experience is preferred; a high school diploma is required. Competitive benefits and opportunities for growth available.