Guest Experience Specialist - Front Desk & Services

Kana Hotel Group; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a courteous front desk associate to welcome guests, handle check-in/out, and promote hotel amenities. You will follow all cash and credit card procedures, balance daily activity, and verify room availability against house counts.

The role requires flexible shifts including evenings, weekends, and holidays, along with strong customer service and attention to detail. We value hospitality, teamwork, and commitment to inclusive service in a Knoxville environment.

Qualifications

• High school diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of hotel layout and amenities.
• Knowledge of local geographic area, businesses, and attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Review credit limit exception report and obtain additional approvals if necessary.
• Check expected departures for today and manage checkouts or extend stays after checkout time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Perform cashier shift changes when cash is in balance.
• Explain promotional items to guests and provide them upon request.
• Mention hotel amenities to guests during phone or in-person conversations.
• Respond to guest inquiries or complaints with an alternate solution when needed.
• Demonstrate hospitable and accommodating service.
• Document guest accidents with the accident report form.
• Be flexible to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Attention to detail

Education

High School diploma or GED preferred

Job description

Kana Hotel Group is seeking a courteous front desk associate to welcome guests, handle check-in/out, and promote hotel amenities. You will follow all cash and credit card procedures, balance daily activity, and verify room availability against house counts.

The role requires flexible shifts including evenings, weekends, and holidays, along with strong customer service and attention to detail. We value hospitality, teamwork, and commitment to inclusive service in a Knoxville environment.