3-11PM Hotel Front Desk Agent

Hilton Garden Inn Charlotte/Mooresville, NC; Columbus (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Kana Hotel Group is seeking a front desk associate for weekend night shifts. You will greet guests, complete check-in and check-out, and handle cash and credit card procedures in line with hotel and brand standards.

Knowledge of the hotel layout and amenities, plus strong customer service and attention to detail, are essential. You should have a High School diploma or GED and at least one year of hospitality experience.

Qualifications

• High School diploma or GED required or preferred.
• Minimum one year of hospitality experience.
• Experience handling cash and credit card procedures.
• Knowledge of hotel amenities and procedures.
• Attention to detail and good communication.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow cash and credit card procedures per policy.
• Check house count and room availability for the day.
• Review credit limit exception reports and obtain approvals as needed.
• Manage guest inquiries and offer solutions to issues.
• Explain hotel amenities to guests and assist with requests.
• Document incidents using the appropriate forms.
• Maintain hospitable and accommodating guest service at all times.
• Work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Attention to detail

Cash handling

Knowledge of hotel amenities

Flexibility with shifts

Education

High School diploma or GED

One year hospitality experience

Job description

Weekend nights a MUST

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
• Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest's demands cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

• High School diploma or GED preferred
• One year hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.