3-11PM Hotel Front Desk Agent

Embassy Suites Columbus, OH; Columbus (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

Kana Hotel Group is hiring at Embassy Suites Columbus, OH for a Front Desk Associate. You will greet guests, handle check-in and check-out, and communicate hotel amenities while delivering courteous service.

Weekend nights are a MUST, with the ability to work evenings, weekends, and holidays. You will follow cash and credit card procedures, review room availability, and respond promptly to guest inquiries to ensure a positive experience.

Qualifications

• One year hospitality experience is preferred and helps in performing front desk duties.
• Customer service experience is required and essential for guest interactions.
• Experience handling cash and credit card procedures.
• Attention to detail is important for accurate check-ins and balancing shifts.
• Knowledge of local area knowledge, local businesses, attractions, and routes is beneficial.

Responsibilities

• Greet guests and perform check-in/out procedures
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
• Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest's demands cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Skills

Customer service

Cash handling

Attention to detail

Local knowledge

Education

High School diploma or GED

Job description

Weekends nights a MUST

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Primary Responsibilities

• Greet guests and perform check-in/out procedures


• Follow all cash and credit card procedures required by hotel and brand standard


• Check house count to determine the rooms available for the day


• Review credit limit exception report & gets additional approval if necessary


• Check expected departures for today & clears checkouts or extends stays after check out time


• Update housekeeping room status when received from housekeeping


• Balance departments from daily activity report at the end of shift


• Performs cashier shift change when cash is in balance


• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them


• Mention various hotel amenities, (free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations


• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest's demands cannot be met


• Demonstrate commitment to servicing the guest by being hospitable and accommodating


• Document any guest accidents by completing the accident report form


• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Education/Experience

• High School diploma or GED preferred


• One year hospitality experience required


• Customer service experience required


• Experience handling cash and credit card procedures


• Attention to detail


• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.


• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.