Night Auditor - Guest Services & Operations

Hilton Garden Inn Charlotte/Mooresville, NC; Murfreesboro (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is hiring for a front desk professional to greet guests, manage check-ins, answer questions, and coordinate services at the front desk. The role emphasizes courteous, efficient guest interactions and accurate cash handling in a busy hotel environment.

Responsibilities include verifying guest details, promoting hotel amenities, and maintaining an organized reception area while collaborating with housekeeping and maintenance teams to ensure guest satisfaction.

Qualifications

• High School diploma or GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and basic math concepts.
• Knowledge of hotel amenities and local area helpful.

Responsibilities

• Review guaranteed arrivals and verify credit cards.
• Ensure day-use rooms are marked dirty for housekeeping.
• Explain promotional items and hotel amenities to guests.
• Explain hotel facilities (breakfast, spa, gym, voicemail) to guests.
• Document new commercial guest check-ins for potential accounts.
• Respond promptly to guest inquiries or complaints and offer alternatives when needed.
• Maintain front desk areas, greet guests warmly, and cover other hotel areas as needed.
• Complete maintenance and accident reports as required.

Skills

Customer service

Attention to detail

Cash handling

Communication skills

Organized

Education

High School diploma/GED

Tools

Cash register

Job description

Kana Hotel Group is hiring for a front desk professional to greet guests, manage check-ins, answer questions, and coordinate services at the front desk. The role emphasizes courteous, efficient guest interactions and accurate cash handling in a busy hotel environment.

Responsibilities include verifying guest details, promoting hotel amenities, and maintaining an organized reception area while collaborating with housekeeping and maintenance teams to ensure guest satisfaction.