Night Auditor & Front Desk Concierge with Free Breakfast

Kana Hotel Group; Louisville (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Kana Hotel Group is seeking a friendly front desk team member to greet guests, handle inquiries, and maintain a welcoming lobby environment. You will process check-ins, assist with breakfast setup, and support housekeeping with room status updates.

Ideal candidates bring strong customer service skills, cash handling experience, and good attention to detail, with a passion for hospitality and guest satisfaction. This role is on-site and offers opportunities for growth within the company.

Qualifications

• High School diploma or GED required.
• Customer service experience is required.
• Attention to detail and being organized are essential.
• Experience handling cash and credit card transactions is required.
• Familiarity with hotel layout and amenities is a plus.

Responsibilities

• Maintain all areas of the front desk, keeping them clean and organized.
• Respond promptly to guest inquiries or complaints.
• Greet guests warmly and provide a welcoming experience.
• Assist in maintaining a clean and inviting environment.
• Complete daily checklist and resolve billing issues.
• Ensure rooms are marked dirty in the system for housekeeping.

Skills

Customer service

Attention to detail

Organized

Cash handling

Guest communication

Education

High School diploma / GED

Tools

Cash handling

Credit card processing

Billing software

Job description

Kana Hotel Group is seeking a friendly front desk team member to greet guests, handle inquiries, and maintain a welcoming lobby environment. You will process check-ins, assist with breakfast setup, and support housekeeping with room status updates.

Ideal candidates bring strong customer service skills, cash handling experience, and good attention to detail, with a passion for hospitality and guest satisfaction. This role is on-site and offers opportunities for growth within the company.