Guest Experience Specialist | Flexible Shifts, Immediate Pay

Kana Hotel Group; Louisville (KY); Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Resumo da oferta

Kana Hotel Group seeks a friendly, detail-oriented front desk associate to greet guests, handle check-in/out, and run cash and credit card procedures accurately. You will balance daily activity and communicate hotel amenities.

You must have a high school diploma or GED, at least one year in hospitality or customer service, and a keen eye for detail. Experience with cash handling and guest inquiries is essential, with flexible shifts including weekends and holidays.

Qualificações

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of local area knowledge is a plus.

Responsabilidades

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and gets additional approval if necessary.
• Check expected departures for today and clears checkouts or extends stays after check out time.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotions and amenities to guests checking in.

Conhecimentos

Customer service

Cash handling

Hospitality experience

Communication skills

Formação académica

High School diploma or GED

Descrição da oferta de emprego

Kana Hotel Group seeks a friendly, detail-oriented front desk associate to greet guests, handle check-in/out, and run cash and credit card procedures accurately. You will balance daily activity and communicate hotel amenities.

You must have a high school diploma or GED, at least one year in hospitality or customer service, and a keen eye for detail. Experience with cash handling and guest inquiries is essential, with flexible shifts including weekends and holidays.