Guest Experience Specialist | Flexible Shifts, Immediate Pay

Kana Hotel Group; Louisville (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group seeks a friendly, detail-oriented front desk associate to greet guests, handle check-in/out, and run cash and credit card procedures accurately. You will balance daily activity and communicate hotel amenities.

You must have a high school diploma or GED, at least one year in hospitality or customer service, and a keen eye for detail. Experience with cash handling and guest inquiries is essential, with flexible shifts including weekends and holidays.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of local area knowledge is a plus.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and gets additional approval if necessary.
• Check expected departures for today and clears checkouts or extends stays after check out time.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotions and amenities to guests checking in.

Skills

Customer service

Cash handling

Hospitality experience

Communication skills

Education

High School diploma or GED

Job description

Kana Hotel Group seeks a friendly, detail-oriented front desk associate to greet guests, handle check-in/out, and run cash and credit card procedures accurately. You will balance daily activity and communicate hotel amenities.

You must have a high school diploma or GED, at least one year in hospitality or customer service, and a keen eye for detail. Experience with cash handling and guest inquiries is essential, with flexible shifts including weekends and holidays.