Guest Experience Pro - Hospitality Front Desk

SpringHill Suites by Marriott Loveland, CO; Windsor (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Kana Hotel Group is seeking a Front Desk Clerk to greet guests, handle check-in/check-out, and process cash and credit card transactions. You will monitor room availability and communicate hotel amenities to guests.

You will respond promptly to guest inquiries, balance cash drawer, and assist with promotional items. One year hospitality experience and a High School diploma are preferred; flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High School diploma or GED preferred.
• One year hospitality or customer service experience required.
• Experience handling cash and credit card procedures.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Balance departments from daily activity reports and cash drawer.
• Respond promptly to guest inquiries or complaints and offer solutions.

Skills

Customer service

Attention to detail

Cash handling

Guest communication

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Front Desk Clerk to greet guests, handle check-in/check-out, and process cash and credit card transactions. You will monitor room availability and communicate hotel amenities to guests.

You will respond promptly to guest inquiries, balance cash drawer, and assist with promotional items. One year hospitality experience and a High School diploma are preferred; flexibility to work evenings, weekends, and holidays is required.