Guest Experience Specialist — Immediate Pay & Growth

Kana Hotel Group; Columbia (SC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a friendly front desk team member to greet guests, handle check-ins/outs, and manage guest inquiries. The role requires cash handling experience, attention to detail, and a customer-service mindset.

You will work evenings, weekends, and holidays to ensure smooth operations and guest satisfaction. Our hospitality team emphasizes service quality and guest experience, offering equal opportunity employment and opportunities to grow within the organization.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotional items to guests checking in and give them to guests who request them.
• Mention hotel amenities (free breakfast, spa, fitness center, voice mail, etc.) to guests during inquiries.
• Respond promptly to guest inquiries or complaints; offer alternate solutions when needed.
• Demonstrate commitment to hospitality; document guest accidents with the accident report form.
• Ability and flexibility to work evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Hospitality

Attention to detail

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a friendly front desk team member to greet guests, handle check-ins/outs, and manage guest inquiries. The role requires cash handling experience, attention to detail, and a customer-service mindset.

You will work evenings, weekends, and holidays to ensure smooth operations and guest satisfaction. Our hospitality team emphasizes service quality and guest experience, offering equal opportunity employment and opportunities to grow within the organization.