Guest Experience & Front Desk Specialist

LBA Hospitality; Saraland (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

LBA Hospitality is seeking a Front Office professional to manage guest services, handle registrations, and promote hotel amenities. The role acts as Manager on Duty as needed and maintains clear communication with management to enhance overall guest satisfaction.

Responsibilities include greeting guests, selling hotel services, promoting repeat business, and coordinating with other departments to resolve issues promptly while ensuring smooth front desk operations and PMS utilization.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent is required.

Responsibilities

• Greet and register guests, assign rooms, maintain privacy, and accommodate special requests.
• Promote hotel services and amenities.
• Encourage repeat business by taking future reservations and offering recommendations.
• Identify sales leads through guest interactions and report to the appropriate person.
• Coordinate with housekeeping and other departments for guest satisfaction.
• Assist with the operation of the PMS and ensure financial transactions balance at shifts end.

Skills

Guest relations

Sales experience

English proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a Front Office professional to manage guest services, handle registrations, and promote hotel amenities. The role acts as Manager on Duty as needed and maintains clear communication with management to enhance overall guest satisfaction.

Responsibilities include greeting guests, selling hotel services, promoting repeat business, and coordinating with other departments to resolve issues promptly while ensuring smooth front desk operations and PMS utilization.