Night Front Desk Auditor - Guest Experience & Safety

ADP, Inc.; San Antonio (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Hilton in San Antonio, TX is seeking a Front Desk Clerk / Night Auditor to deliver exceptional hospitality. You will assist guests, maintain high service levels, and resolve concerns promptly while posting charges and handling cash per procedures.

You’ll also manage guest mail, stay informed on brand programs, and coordinate with departments to address comments. The role requires quick responsiveness to inquiries and a solid grasp of safety procedures, contributing to a secure, guest-focused

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly to ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate effectively with other departments and management about guest comments.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Know hotel safety and emergency procedures.

Skills

Guest service

Communication

Cash handling

Job description

Hilton in San Antonio, TX is seeking a Front Desk Clerk / Night Auditor to deliver exceptional hospitality. You will assist guests, maintain high service levels, and resolve concerns promptly while posting charges and handling cash per procedures.

You’ll also manage guest mail, stay informed on brand programs, and coordinate with departments to address comments. The role requires quick responsiveness to inquiries and a solid grasp of safety procedures, contributing to a secure, guest-focused