Night Front Desk Specialist – Guest Experience & Safety

Concord Hospitality Enterprises; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401K

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises in Houston is seeking a Night Auditor to ensure smooth nightly operations at the front desk. This role handles closing out the day, checks guests in and out during non-traditional hours, monitors security, and supports guest service with a proactive, caring approach.

Shifts run Tuesday through Saturday, 11PM to 7AM. You will process transactions, manage the phone system, dispatch shuttle, balance availability, and assist with morning setup while upholding

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc
• Dispatch shuttle for guest arrival and departure
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Occasionally set up meeting room for next day events
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Concord Hospitality Enterprises in Houston is seeking a Night Auditor to ensure smooth nightly operations at the front desk. This role handles closing out the day, checks guests in and out during non-traditional hours, monitors security, and supports guest service with a proactive, caring approach.

Shifts run Tuesday through Saturday, 11PM to 7AM. You will process transactions, manage the phone system, dispatch shuttle, balance availability, and assist with morning setup while upholding