Front Desk Guest Service Specialist| Growth & Warm Welcomes

Embassy-Suites-By-Hilton; San Antonio (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk

Flexible shifts

Job summary

Embassy Suites by Hilton in San Antonio, TX is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The role emphasizes friendly, professional service, clear communication, and teamwork. You should be comfortable using computers and hotel systems, and be flexible to work various shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service experience is helpful.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.

Skills

Customer service

Communication

Friendly demeanor

Tools

Front desk software

Job description

Embassy Suites by Hilton in San Antonio, TX is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The role emphasizes friendly, professional service, clear communication, and teamwork. You should be comfortable using computers and hotel systems, and be flexible to work various shifts, including holidays and weekends.