Night Audit

ADP, Inc.; San Antonio (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Hilton in San Antonio, TX is seeking a Front Desk Clerk / Night Auditor to deliver exceptional hospitality. You will assist guests, maintain high service levels, and resolve concerns promptly while posting charges and handling cash per procedures.

You’ll also manage guest mail, stay informed on brand programs, and coordinate with departments to address comments. The role requires quick responsiveness to inquiries and a solid grasp of safety procedures, contributing to a secure, guest-focused

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly to ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate effectively with other departments and management about guest comments.
• Respond quickly to calls, lobby visitors and team members needing front desk assistance.
• Know hotel safety and emergency procedures.

Skills

Guest service

Communication

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Audit

Full Time San Antonio, TX, US

30+ days ago Requisition ID: 1010

Salary Range: $15.00 To $16.50 Hourly

As a Front Desk Clerk / Night Auditor you have the responsibility to give our guests the best hospitality experience they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Hilton.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.