Night Front Desk Agent — Warm Guest Service

Ramada Inn; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Ramada by Wyndham Santa Fe is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

You will answer guest inquiries, handle reservations by phone, email, or in person, and maintain a positive, customer-focused attitude even under pressure. The role emphasizes hospitality and guest satisfaction.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly demeanor

Hospitality standards

English proficiency

Customer service

Lifting 30 lbs

Job description

Ramada by Wyndham Santa Fe is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

You will answer guest inquiries, handle reservations by phone, email, or in person, and maintain a positive, customer-focused attitude even under pressure. The role emphasizes hospitality and guest satisfaction.