Front Desk & Guest Services Agent

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly Front Desk Agent to provide excellent service to guests. The ideal candidate will have strong communication and customer service skills and should be able to handle requests and complaints with professionalism.

Responsibilities include checking guests in and out, managing cash transactions, ensuring room readiness, and maintaining a clean lobby area. The position requires the ability to work independently and effectively in a team.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Responsibilities

• Check guests in and out by confirming reservations and assigning rooms.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Conflict-resolution skills

Tools

Windows operating systems

Office software

Job description

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly Front Desk Agent to provide excellent service to guests. The ideal candidate will have strong communication and customer service skills and should be able to handle requests and complaints with professionalism.

Responsibilities include checking guests in and out, managing cash transactions, ensuring room readiness, and maintaining a clean lobby area. The position requires the ability to work independently and effectively in a team.