Guest Experience Concierge - Front Desk

Auberge Collection; Santa Fe (NM); On-site; USD 17,000 - 28,000; Full time

Job summary

Auberge Resorts Collection in Santa Fe, NM seeks a warm, professional Front Desk Agent to welcome guests and set the tone for an exceptional stay through outstanding service and attention to detail. You will manage check-in and check-out, assist with reservations, confirm guest information, and communicate special requests to relevant departments to ensure a seamless experience.

The ideal candidate has at least one year in a similar role, strong interpersonal and communication skills, and basic

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Greet guests upon arrival and provide a warm, professional welcome.
• Manage smooth check-in and check-out processes.
• Handle room reservations, confirm guest information, assign rooms, and communicate special requests or accommodations to relevant departments.
• Provide accurate information regarding hotel services, amenities, and policies.
• Deliver exceptional customer service by promptly and professionally addressing guest inquiries, concerns, and requests.
• Process payments and handle financial transactions accurately, including cash handling and coordination with accounting.
• Serve as a central communication point between guests and hotel departments.
• Maintain accurate records of guest interactions, requests, and transactions.

Skills

Interpersonal skills

Communication skills

Multitasking

Hotel software

Basic computer skills

Job description

Auberge Resorts Collection in Santa Fe, NM seeks a warm, professional Front Desk Agent to welcome guests and set the tone for an exceptional stay through outstanding service and attention to detail. You will manage check-in and check-out, assist with reservations, confirm guest information, and communicate special requests to relevant departments to ensure a seamless experience.

The ideal candidate has at least one year in a similar role, strong interpersonal and communication skills, and basic