Guest Experience Front Desk Agent

Residence Inn by Marriott Santa Fe; Santa Fe (NM); On-site; USD 29,000 - 42,000; Full time

Job summary

Residence Inn by Marriott Santa Fe is seeking a Guest Service Agent to greet, register and assist guests with warmth and efficiency, aligning with brand standards and sustainability practices.

Responsibilities include processing reservations, handling payments, using the PMS system, addressing guest requests, and maintaining safety and cleanliness standards. Weekend/holiday availability may be required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes where needed.
• Perform bookkeeping activities, such as balancing accounts and audits.
• Be aware of guest satisfaction scores and work to improve performance.
• Practice safe work habits and follow safety standards.
• Assist in breakfast area or luggage handling during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Education

High School diploma

Tools

PMS system

Job description

Residence Inn by Marriott Santa Fe is seeking a Guest Service Agent to greet, register and assist guests with warmth and efficiency, aligning with brand standards and sustainability practices.

Responsibilities include processing reservations, handling payments, using the PMS system, addressing guest requests, and maintaining safety and cleanliness standards. Weekend/holiday availability may be required.