Overnight Front Desk Agent — Guest Experience

Ramada Inn; Santa Fe (NM); On-site; USD 25,000 - 35,000; Full time

Job summary

Ramada Inn in Santa Fe, New Mexico, is seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. You will assist with check-in/check-out processes, issue room keys, and manage guest inquiries while coordinating with housekeeping for room availability.

The ideal candidate will have excellent communication skills and a customer-oriented approach. If you enjoy creating memorable experiences for guests and can lift up to 30 pounds, we encourage you to apply.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Monitor hotel operations and activities.
• Take reservations and answer inquiries.
• Build rapport with guests through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with standards.

Skills

Excellent communication skills

Customer service orientation

Problem-solving

Knowledge of hospitality standards

Ability to lift 30 pounds

Job description

Ramada Inn in Santa Fe, New Mexico, is seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. You will assist with check-in/check-out processes, issue room keys, and manage guest inquiries while coordinating with housekeeping for room availability.

The ideal candidate will have excellent communication skills and a customer-oriented approach. If you enjoy creating memorable experiences for guests and can lift up to 30 pounds, we encourage you to apply.