Guest Experience Coordinator - Front Desk

Ramada Inn; Santa Fe (NM); On-site; USD 18,184 - 25,898; Part time

Job summary

Ramada Inn in Santa Fe, New Mexico is seeking a friendly and positive Front Desk Agent to provide exceptional service to hotel guests. This role involves assisting with check-in and check-out processes, issuing room keys, processing payments, and liaising with housekeeping staff to ensure room availability.

The ideal candidate will possess excellent communication skills and a customer-focused attitude, working to deliver an outstanding experience. The position offers a competitive compensation of $16.00 per hour.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in‑person.
• Build rapport with guests and identify their needs through friendly conversation.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Customer service

Communication

Problem-solving

Job description

Ramada Inn in Santa Fe, New Mexico is seeking a friendly and positive Front Desk Agent to provide exceptional service to hotel guests. This role involves assisting with check-in and check-out processes, issuing room keys, processing payments, and liaising with housekeeping staff to ensure room availability.

The ideal candidate will possess excellent communication skills and a customer-focused attitude, working to deliver an outstanding experience. The position offers a competitive compensation of $16.00 per hour.