Night Audit Desk Agent

Ramada Inn; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

Ramada by Wyndham Santa Fe is seeking a friendly Front Desk Agent to deliver exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping to ensure room availability.

You will answer guest inquiries, handle reservations by phone, email, or in person, and maintain a positive, customer-focused attitude even under pressure. The role emphasizes hospitality and guest satisfaction.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly demeanor

Hospitality standards

English proficiency

Customer service

Lifting 30 lbs

Job description

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

WELCOME TO RAMADA BY WYNDHAM SANTA FE

A CENTRAL STAY IN SANTA FE

A Pet-Friendly Hotel With Free Parking Near Santa Fe Airport Experience a warm stay at our hotel near Santa Fe, New Mexico. Located right off I-25, we put you within easy reach of top Santa Fe attractions such as Santa Fe Plaza, Santa Fe National Forest, and the Meow Wolf interactive art exhibit. Our pet-friendly and 100% smoke free property is the perfect haven for business and leisure travelers seeking budget-friendly accommodations.

Relax and feel at home in our thoughtfully designed rooms featuring a host of amenities like free Wi-Fi, refrigerators and microwave, flat screen TV and more. Give your day a refreshing and healthy start with our complimentary hot breakfast spread. Stay in shape at our fitness facility, make a splash in the outdoor pool, or get some work done at our onsite business center. We are just 13-minutes away from the Santa Fe Airport and a short drive from the Albuquerque International Sunport (ABQ), so flying in and out should never be a hassle.