Live-In Night Service Agent (On-Call Overnight)

Extended Stay America; Columbia Township (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Onsite lodging

Job summary

Extended Stay America in Missouri is seeking a Night Service Representative to handle after-hours guest needs, assist with key access, and ensure a courteous, high-quality experience during overnight shifts.

You will manage limited check-ins/check-outs, log events, and maintain safety and policy compliance while staying on-site. On-site lodging is provided as part of employment in this role.

Qualifications

• Read and interpret safety rules, operating instructions, and manuals.
• Document events in writing and prepare routine correspondence.
• Operate the hotel mobile phone and access systems.
• Proficient in reading and speaking English; clear communication.
• Use MS Office and hotel PMS software to input and track data.
• Maintain professional appearance and courteous customer service.
• Balance patience with efficiency when assisting guests.

Responsibilities

• Attend to guests on call notifications for check-ins, emergencies, or noise complaints.
• Safeguard hotel keys and manage key control procedures.
• Log keys in/out and process limited guest check-ins/check-outs.
• Provide directions about property amenities and local areas of interest.
• Record events, run reports, and post payments to guest folios as needed.
• Stay proficient with location computer systems and software.
• Respond to emergencies and coordinate with first responders when required.

Skills

Reading & safety rule interpretation

Written communication

Phone/mobile device operation

English proficiency

Computer skills (MS Office, PMS)

Oral communication

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office Suite

Hotel PMS system

Job description

Extended Stay America in Missouri is seeking a Night Service Representative to handle after-hours guest needs, assist with key access, and ensure a courteous, high-quality experience during overnight shifts.

You will manage limited check-ins/check-outs, log events, and maintain safety and policy compliance while staying on-site. On-site lodging is provided as part of employment in this role.