Guest Experience Specialist — Front Desk

South Beach Group Hotels; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

South Beach Group Hotels seeks a Front Desk Agent to ensure seamless check-in/check-out and courteous guest service in a fast-paced environment. You will use the hotel system to register guests, handle requests, and coordinate VIP needs while upholding security and policy standards.

Ideal candidates bring 2+ years in front desk or hotel roles, a college degree in hospitality or business, and strong English/Spanish communication. Full-time, on-site with weekend/holiday shifts required.

Qualifications

• Minimum of 2 years in Front Desk/Hotel environment.
• Bachelor-level or higher education in hospitality, business administration, or similar.
• Ability to work with computers and learn hotel software quickly.
• Excellent written and oral communication with guests and coworkers.
• Professional appearance and customer-focused attitude.

Responsibilities

• Check guests in/out following procedures and post charges.
• Welcome and register guests, follow security and policy guidelines.
• Maintain professional image and lead with confidence during operations.
• Assist with credit and guest billing policies as needed.
• Participate in daily briefings and communicate promotions effectively.
• Handle special arrangements and coordinate future visits.

Skills

Bi-Lingual

Computer literacy

Communication skills

Cash handling

Guest service

Professionalism

Multitasking

Independence

Education

College degree in hospitality or business administration

Tools

ASI Front Desk Cloud

Job description

South Beach Group Hotels seeks a Front Desk Agent to ensure seamless check-in/check-out and courteous guest service in a fast-paced environment. You will use the hotel system to register guests, handle requests, and coordinate VIP needs while upholding security and policy standards.

Ideal candidates bring 2+ years in front desk or hotel roles, a college degree in hospitality or business, and strong English/Spanish communication. Full-time, on-site with weekend/holiday shifts required.