Front Desk Agent: Guest Experience Lead (Overnight)

Hyatt Hotels Corporation; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Dream South Beach, a Hyatt property, seeks a Front Office Associate/Front Desk Agent to manage guest check-in, communicate hotel services, and assist guests with promotions. You will process payments, handle inquiries, and represent Hyatt in a guest-facing capacity.

The role emphasizes courtesy, efficiency, and a welcoming front-desk presence, contributing to memorable guest experiences at our Florida property.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work overnight shifts.

Responsibilities

• Manage guest registration and communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt as a Front Office Associate.

Skills

Customer service orientation

Verbal and written communication

Stamina to stand long hours

Overnight shifts availability

Job description

Dream South Beach, a Hyatt property, seeks a Front Office Associate/Front Desk Agent to manage guest check-in, communicate hotel services, and assist guests with promotions. You will process payments, handle inquiries, and represent Hyatt in a guest-facing capacity.

The role emphasizes courtesy, efficiency, and a welcoming front-desk presence, contributing to memorable guest experiences at our Florida property.