Guest Experience Leader - Front Office & Night Audit

South Beach Group Hotels; Miami Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

South Beach Group Hotels seeks a Front Office Manager to coordinate guest registration, bell services, concierge, telephone and night audit, ensuring exceptional guest satisfaction and hotel profitability. You will lead and train staff, uphold service standards, and maintain security and operational procedures across front office functions.

The role requires strong communication, leadership, and problem-solving skills, with emphasis on teamwork and guest-centric service in a fast-paced hotel

Qualifications

• Minimum of 3 years of management experience in a Front Office Environment.
• Minimum of 2 years of hotel experience in a supervisory level.
• Bachelor degree in hospitality management preferred or equivalent relevant management experience.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Excellent communication skills, both written and oral.

Responsibilities

• Direct and coordinate front office, bell services, concierge, telephone services and night audit operations.
• Lead and develop staff to meet service standards and guest satisfaction.
• Oversee guest registration and ensure efficient check-in/out processes.
• Ensure security procedures for monies and guest safety are maintained.
• Respond quickly to guest requests or complaints and follow up to ensure satisfaction.
• Fulfills Manager on Duty shifts and performs other duties as assigned.

Skills

Communication Proficiency

Problem Solving/Analysis

Project Management

Strategic Thinking

Education

Bachelor's degree in hospitality management

Job description

South Beach Group Hotels seeks a Front Office Manager to coordinate guest registration, bell services, concierge, telephone and night audit, ensuring exceptional guest satisfaction and hotel profitability. You will lead and train staff, uphold service standards, and maintain security and operational procedures across front office functions.

The role requires strong communication, leadership, and problem-solving skills, with emphasis on teamwork and guest-centric service in a fast-paced hotel