Night Concierge & Resident Services Pro

FirstService Residential; Tampa (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

FirstService Residential is seeking a customer-focused professional for a night-shift role serving residents with information and services. The position emphasizes outgoing communication, organization, and multi-tasking to arrange dining, tours, travel, and events, while handling inquiries and coordinating vendors.

The ideal candidate has 5+ years in hospitality, strong written and verbal communication, and proficiency with Word, Excel, and email. Multilingual abilities are a plus.

Qualifications

• High school diploma or equivalency preferred.
• College courses in Business or Hospitality are desirable.
• Five+ years in the Hospitality Industry.
• Effective written and verbal communication skills.
• Proficiency with Word, Excel, and email.
• Multilingual ability is desirable.
• Strong customer service and interpersonal skills.

Responsibilities

• Identifies and clarifies residents’ needs; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• H helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Plans and coordinates dining, tours, travel, events, accommodations, rentals, gifts, meetings, and transportation.
• Anticipates services required and develops itineraries; organizes events.
• Maintains guest privacy and confidentiality; supports residents while protecting information.

Skills

Customer service

Interpersonal

Communication

Organizational skills

Multilingual

Education

High school diploma

Tools

MS Excel

Email clients

Job description

FirstService Residential is seeking a customer-focused professional for a night-shift role serving residents with information and services. The position emphasizes outgoing communication, organization, and multi-tasking to arrange dining, tours, travel, and events, while handling inquiries and coordinating vendors.

The ideal candidate has 5+ years in hospitality, strong written and verbal communication, and proficiency with Word, Excel, and email. Multilingual abilities are a plus.