Evening & Overnight Concierge: Front Desk & Security

Firstservice-Residential; Miami (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full benefits including medical,Dental

401(k) with company match

Paid holidays

Job summary

FirstService Residential seeks a Front Desk Associate to greet residents and guests, manage access, and maintain a secure building environment. The role requires strong communication, multitasking, and exceptional customer service as you monitor security systems and respond to emergencies.

You will maintain daily logs and assist with related office tasks, with occasional travel to training and company functions. Candidates should have a HS diploma and 2–3 years of business experience.

Qualifications

• HS diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service and interpersonal skills required.

Responsibilities

• Greet residents, guests, and service providers and manage check-in/check-out processes.
• Monitor and operate Electronic Security Control Systems.
• Respond to emergencies and ensure safe building operations.
• Maintain daily logs, records, and forms with accuracy.
• Provide excellent customer service and resolve complaints promptly.
• May perform additional duties as assigned by the on-site property manager.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Bilingual

Education

High school diploma or equivalent

Job description

FirstService Residential seeks a Front Desk Associate to greet residents and guests, manage access, and maintain a secure building environment. The role requires strong communication, multitasking, and exceptional customer service as you monitor security systems and respond to emergencies.

You will maintain daily logs and assist with related office tasks, with occasional travel to training and company functions. Candidates should have a HS diploma and 2–3 years of business experience.