Resident Experience Concierge

FirstService Residential; Florida; On-site; USD 25,000 - 28,000; Part time

Job summary

FirstService Residential is seeking a resident services specialist to assist residents by providing information and coordinating services. You will be self-motivated, outgoing, detail-oriented, and focused on delivering exceptional customer service with strong interpersonal and organizational skills.

The role involves identifying resident needs, managing communications, scheduling access for vendors, and planning itineraries for dining, tours, and events.

Qualifications

• High school diploma or equivalent preferred.
• 5+ years experience in hospitality.
• Strong written and verbal communication skills.
• Proficiency with Word, Excel, and email communications.

Responsibilities

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Plans and coordinates dining, tours, travel, entertainment, accommodations, rentals and other services; assists with scheduling and reminders.
• Organizes social events and event planning and arranges services.
• Keeps resident information confidential and maintains privacy.
• Keeps job knowledge up-to-date through education and networking.
• Assists with safety procedures and maintains a safe work environment.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multilingual

Education

High school diploma or equivalent

College courses in Business or Hospitality desirable

5+ years hospitality experience

Tools

Word

Excel

Email

Job description

FirstService Residential is seeking a resident services specialist to assist residents by providing information and coordinating services. You will be self-motivated, outgoing, detail-oriented, and focused on delivering exceptional customer service with strong interpersonal and organizational skills.

The role involves identifying resident needs, managing communications, scheduling access for vendors, and planning itineraries for dining, tours, and events.