Night Auditor & Guest Services Specialist

SpringHill Suites Williamsburg; Williamsburg (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue nightly, settle accounts, and reset systems for the next day. The role includes guest service tasks and maintaining guest records and reports, with a strong focus on accuracy and guest satisfaction.

The position supports front desk operations and requires standing, weekend/holiday shifts, and basic computer/Excel skills. Hotel brand experience is a plus, and benefits are offered by HHM Hotels.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Accounts balancing

Guest service

Excel

Arithmetic skills

Computer literacy

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

HHM Hotels is seeking a Night Auditor to balance revenue nightly, settle accounts, and reset systems for the next day. The role includes guest service tasks and maintaining guest records and reports, with a strong focus on accuracy and guest satisfaction.

The position supports front desk operations and requires standing, weekend/holiday shifts, and basic computer/Excel skills. Hotel brand experience is a plus, and benefits are offered by HHM Hotels.