Night Auditor & Guest Services Specialist

HHM Hospitality; Bethesda (MD); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Zusammenfassung

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts nightly, audit and reconcile cashiers, and reset the system for the next day while also performing Guest Service Agent tasks.

You will monitor room availability, input nightly financials into the BRAINS network, check guests in/out, respond to inquiries, and work toward improving overall guest satisfaction, with growth toward Front Office roles.

Qualifikationen

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Aufgaben

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Aim to improve guest satisfaction and service quality.
• Perform other duties as requested by management.

Kenntnisse

Excel

Arithmetic skills

Computer knowledge

Ausbildung

High School diploma or equivalent

FSD certification (within 90 days)

Jobbeschreibung

HHM Hotels is seeking a Night Auditor to balance revenue, settle accounts nightly, audit and reconcile cashiers, and reset the system for the next day while also performing Guest Service Agent tasks.

You will monitor room availability, input nightly financials into the BRAINS network, check guests in/out, respond to inquiries, and work toward improving overall guest satisfaction, with growth toward Front Office roles.