Night Auditor & Guest Services Specialist

HHM Hospitality; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly while supporting Guest Service Agent duties. You will maintain files, reset systems for the next day, and assist with guest inquiries to ensure high satisfaction.

The role requires prior night audit or accounting experience, strong Excel and arithmetic skills, and the ability to work varied shifts including weekends. HHM Hotels offers competitive wages and employee benefits.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Aim to improve guest satisfaction scores across departments.
• Perform other duties as requested by management.

Skills

Night audit

Bookkeeping

Cash handling

Excel

Education

High School diploma or equivalent

Tools

BRAINS system

Job description

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly while supporting Guest Service Agent duties. You will maintain files, reset systems for the next day, and assist with guest inquiries to ensure high satisfaction.

The role requires prior night audit or accounting experience, strong Excel and arithmetic skills, and the ability to work varied shifts including weekends. HHM Hotels offers competitive wages and employee benefits.