Night Auditor & Guest Services Specialist

Washington Marriott Capitol Hill; Washington (District of Columbia); Sur place; USD 41 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid time off

401k match

Daily pay

Basic life insurance

Travel discounts

Commuter benefits

Employee assistance program

Educational/professional development

Referral bonus program

Résumé du poste

HHM Hotels is seeking a Night Auditor to balance accounts, conduct nightly audits, and prepare daily financial reports. The role combines accounting tasks with Guest Service Agent duties to ensure smooth nightly operations and guest satisfaction.

The responsibilities include reconciling cashiers and credit cards, updating the BRAINS network, checking guests in and out, and responding to guest inquiries. The position may require weekend and holiday shifts.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD training is a plus, required within 90 days of employment.

Responsabilités

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Connaissances

Night audit

Accounting

Excel

Arithmetic

FSD training

Formation

High School diploma

Outils

BRAINS network

Description du poste

HHM Hotels is seeking a Night Auditor to balance accounts, conduct nightly audits, and prepare daily financial reports. The role combines accounting tasks with Guest Service Agent duties to ensure smooth nightly operations and guest satisfaction.

The responsibilities include reconciling cashiers and credit cards, updating the BRAINS network, checking guests in and out, and responding to guest inquiries. The position may require weekend and holiday shifts.