Night Auditor & Guest Services Specialist

HHM Hotels; Olathe (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly while performing Guest Service Agent tasks. The role includes inputting financial data, preparing daily reports, and reconciling cashiers and credit cards. It also covers guest check-in/out duties and handling inquiries to maintain high satisfaction.

The position involves varied schedules, including some holidays and weekends, and requires basic computer/Excel skills. Training for FSD is provided within 90 days.

Qualifications

• Night audit experience or equivalent training required.
• Computer knowledge with Excel and arithmetic skills.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Contribute to guest satisfaction scores and overall service quality.
• Practice safe work habits and wear protective safety equipment.
• Perform other duties as requested by management.

Skills

Night audit

Accounting

Arithmetic

Education

High School diploma or equivalent

Tools

Excel

Job description

HHM Hotels is seeking a Night Auditor to balance revenue and settle accounts nightly while performing Guest Service Agent tasks. The role includes inputting financial data, preparing daily reports, and reconciling cashiers and credit cards. It also covers guest check-in/out duties and handling inquiries to maintain high satisfaction.

The position involves varied schedules, including some holidays and weekends, and requires basic computer/Excel skills. Training for FSD is provided within 90 days.