Night Auditor & Guest Experience Specialist

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Benefits

Employee Assistance Program

Educational/Professional Development

Job summary

HHM Hotels in Philadelphia is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day while performing Guest Service Agent duties.

The role includes balancing accounts, recording room availability, preparing daily reports, auditing cashiers and credit card transactions, updating the BRAINS network, and assisting guests with inquiries to uphold high guest satisfaction.

Qualifications

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Night audit experience

Accounting

Excel

Arithmetic skills

Guest service

Education

High School diploma or equivalent

Tools

BRAINS network

Job description

HHM Hotels in Philadelphia is seeking a Night Auditor to balance revenue, settle accounts nightly, and reset systems for the next day while performing Guest Service Agent duties.

The role includes balancing accounts, recording room availability, preparing daily reports, auditing cashiers and credit card transactions, updating the BRAINS network, and assisting guests with inquiries to uphold high guest satisfaction.