Night Auditor & Guest Experience Specialist

LBA Hospitality; Texas; On-site; USD 17,000 - 28,000; Full time

Job summary

LBA Hospitality is seeking a Front Desk professional to deliver exceptional guest service at our Texas properties. You will greet guests, register them, assign rooms, and handle special requests with privacy and professionalism.

You will promote services, assist with reservations, and balance cash/credit transactions while maintaining communication with management. This role emphasizes guest satisfaction, upselling opportunities, and teamwork across departments.

Qualifications

• Greet and register guests while maintaining privacy.
• Promote hotel services and amenities to guests.
• Assist with reservations and upsell opportunities.
• Handle guest inquiries and requests professionally.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell hotel services/amenities.
• Encourage repeat business by taking future reservations and offering brand alternatives.
• Be aware of sales leads and report information to the appropriate person.
• Coordinate with housekeeping and other departments regarding guest needs.

Skills

Guest service

Sales skills

Cash handling

Communication

Tools

PMS

Job description

LBA Hospitality is seeking a Front Desk professional to deliver exceptional guest service at our Texas properties. You will greet guests, register them, assign rooms, and handle special requests with privacy and professionalism.

You will promote services, assist with reservations, and balance cash/credit transactions while maintaining communication with management. This role emphasizes guest satisfaction, upselling opportunities, and teamwork across departments.