Night Auditor: Front Desk & Guest Experience Lead

Socket.dev; Tuscaloosa (AL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a front desk associate to greet guests, verify arrivals, and coordinate with housekeeping and maintenance to ensure smooth operations at the front desk and in the hotel’s guest areas. You will explain amenities, handle guest inquiries, and assist with promotional items at check-in.

The role emphasizes customer service experience, cash handling, attention to detail, and knowledge of local area amenities and procedures.

Qualifications

• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Ensures rollaway beds and cribs are where they are shown on computer
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Job description

Kana Hotel Group is seeking a front desk associate to greet guests, verify arrivals, and coordinate with housekeeping and maintenance to ensure smooth operations at the front desk and in the hotel’s guest areas. You will explain amenities, handle guest inquiries, and assist with promotional items at check-in.

The role emphasizes customer service experience, cash handling, attention to detail, and knowledge of local area amenities and procedures.