Evening Guest Experience & Night Audit Specialist

Embassy Suites Knoxville/West, TN; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Associate to welcome guests, process check-ins/check-outs, and provide exceptional service. The role involves handling cash, answering inquiries, and promoting hotel amenities in a busy Knoxville hotel environment.

Strong communication and attention to detail are essential, with prior hospitality experience preferred. Join a team focused on high-quality service and guest satisfaction.

Qualifications

• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Knowledge of local area, area businesses & attractions.

Responsibilities

• Review all guaranteed arrivals and verify credit cards.
• Ensure day-use rooms are listed as dirty for housekeeping.
• Explain promotional items to guests at check-in.
• Describe hotel amenities (breakfast, spa, fitness, voicemail) to guests.
• Document new commercial customers to open accounts.
• Coordinate maintenance to unblock blocked rooms and ensure crib/rollaway availability.
• Respond promptly to guest inquiries or complaints and offer alternatives when needed.
• Maintain front desk areas and greet guests warmly.
• Covers other areas of the hotel as needed.
• Complete accident and maintenance logs.

Skills

Customer service

Cash handling

Communication

Attention to detail

Education

High School diploma/GED

Tools

Cash register

POS system

Job description

Kana Hotel Group is seeking a Front Desk Associate to welcome guests, process check-ins/check-outs, and provide exceptional service. The role involves handling cash, answering inquiries, and promoting hotel amenities in a busy Knoxville hotel environment.

Strong communication and attention to detail are essential, with prior hospitality experience preferred. Join a team focused on high-quality service and guest satisfaction.