Night Auditor — Guest Experience & Front Desk Lead

Hilton Garden Inn Charlotte/Mooresville, NC; Tuscaloosa (AL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a front desk associate to welcome guests and manage check-in/check-out, answering questions and providing information about hotel amenities. You will handle cash transactions and maintain a welcoming, accurate front desk environment.

The role emphasizes attention to detail, knowledge of hotel operations, and friendly guest interactions to ensure a positive experience for every guest and to support smooth daily operations.

Qualifications

• Previous experience in hospitality preferred.
• Customer service experience required.
• Experience handling cash, credit card procedures, and use math concepts.
• Attention to detail and organized.
• Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
• Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
• Explain and provide any promotional items to each guest checking in
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests
• Documents any new commercial customer checking in so that a new account can possibly be opened
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock
• Ensures rollaway beds and cribs are where they are shown on computer
• Responds promptly to any guest inquiries or complaints
• Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk; clean and organized
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Skills

Customer service

Cash handling

Credit card procedures

Attention to detail

Organized

Hospitality knowledge

Local area knowledge

Job description

Kana Hotel Group is seeking a front desk associate to welcome guests and manage check-in/check-out, answering questions and providing information about hotel amenities. You will handle cash transactions and maintain a welcoming, accurate front desk environment.

The role emphasizes attention to detail, knowledge of hotel operations, and friendly guest interactions to ensure a positive experience for every guest and to support smooth daily operations.